Information We Collect
We collect the details we need to hire you a car and meet our legal obligations. That includes your name, date of birth, residential address, phone number, email address and driver licence details, including the licence number, class and expiry date.
When you pay, we collect your payment card details or bank transfer information. We also collect your booking history, the vehicles you have hired, pick-up and drop-off times, and any additional drivers you add to the agreement.
If you contact us by phone, email or through our website, we keep a record of that conversation. Our vehicles may also collect trip data such as odometer readings and fuel levels, which we use for maintenance and billing.
How We Use Information
We use your information to confirm your booking, prepare your vehicle, verify your identity and licence, and hand over the keys. We also use it to process payments, issue receipts and manage any tolls, fines or infringement notices that come through during your hire.
If you have an accident or breakdown, we use your details to arrange roadside assistance, repairs and insurance claims. We may contact you after your hire to ask about your experience and to let you know about specials or new vehicles in our Canberra fleet.
You can opt out of marketing messages at any time by replying to us or calling the office. We still send you booking confirmations and safety updates because you need those to hire with us.
Cookies and Tracking
Our website uses cookies and similar tools to keep your session active, remember your preferences and understand how visitors move through our pages. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when one is being placed. If you turn cookies off, some parts of our website, like online booking forms, may not work properly.
We do not use cookies to collect sensitive information or to track you across unrelated websites.
Analytics and Third-Party Tools
We use trusted third-party services for website analytics, online booking, payment processing and email communication. These providers may see your information only to perform their specific task for us.
Our analytics tools collect aggregated data such as page views, referral sources and device type. This helps us improve our website and make booking easier for Canberra customers.
Payment providers handle your card details under their own security standards. We do not store full card numbers on our systems.
Data Sharing and Disclosure
We share your information with our insurers, roadside assistance providers and repairers when it is needed to manage your hire, a claim or a breakdown. We also share it with toll operators and government authorities when a fine or infringement is linked to your rental period.
Our booking platform, payment processor and IT support providers may access your data as part of delivering their services to us. They are bound by confidentiality and privacy obligations.
We do not sell your personal information. We only disclose it when the law requires, when you ask us to, or when it is necessary to protect our business, our vehicles or other people.
Data Retention
We keep your booking and hire records for as long as we need them to manage your rental, meet tax and accounting requirements, and handle any insurance or legal claims. In Australia, that usually means seven years from the end of your hire.
When your information is no longer needed, we securely destroy or de-identify it. If you ask us to delete your marketing details, we action that request promptly.
Data Security
We protect your information with secure systems, restricted staff access and encrypted payment processing. Our team only sees the details they need to do their job.
We store physical documents in locked cabinets at our Canberra office and keep digital records on protected servers. If a data breach ever affects your personal information, we will notify you and the relevant authorities as required by Australian law.
User Rights
You can ask us what personal information we hold about you and request a copy. You can also ask us to correct anything that is wrong, out of date or incomplete.
If you want to access, update or delete your information, call us on 0402 798 402 or email us. We will respond within a reasonable time and help you through the process.
You can opt out of marketing at any time. If you believe we have mishandled your information, contact us first and we will work to fix it. You can also contact the Office of the Australian Information Commissioner.
Children's Privacy
Our car rental services are for licensed drivers aged 18 and over. We do not knowingly collect personal information from children.
If a child has provided us with personal information, a parent or guardian can contact us and we will delete it from our records.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. The effective date at the top of this page tells you when the current version started.
If we make a significant change, we will post a notice on our website. We encourage you to check this page when you book with us.
Contact Information
If you have questions about this privacy policy or how we handle your personal information, call Canberra Local Car Rentals on 0402 798 402. You can also reach us through our website.
We are based in Canberra, Australian Capital Territory, and we are happy to talk through any privacy concern you have.